Refund Policy

Thank you for registering your purchase of planting of sapling/s with weplantree. However, if you are not completely satisfied with your order registration or the Booking for any reason, you may intimate the same to us for a full refund of the billed amount only. This refund will be considered only if the sapling has not yet been planted. Once planted, the amount cannot be refunded for whatsoever reason courted by the client for refund. More information on the weplantree refund policy is as follows -


REFUND PROCESS


All refunds must be intimated within 7 days of the registration/purchase date / or booking date provided the sapling has not been planted yet.

To get a refund, please email customer service at weplantree email [email protected]. After receiving a reply mail, the following details for amount transfer shall be requested –

Date of payment -
Name registered –
Name of the refund receiver –
Payment Gateway details –
Bank Account details (in case of bank transfer)-

            

REFUNDS


  1. Refund of Registration / purchase amount initiated by User/client/purchaser – After receiving your refund request, the same shall be processed for completeness provided the sapling has not been planted yet. Please allow at least ____ number of days to process the refund from the receipt of your request. [Refunds may take 1-2 billing cycles to appear on your account statement, depending on your service provider.] We will notify you by email when your refund has been processed from our end.
  2. Refund of registration amount initiated by weplantree – Cancellation of the purchase itself shall be initiated by weplantree for various legitimate reasons and / or if the planting of the sapling could not be carried out within 4 months from the date of purchase/ amount paid. If the cancellation is done after the one days of purchase date, a percentage of ---% shall be with held as administrative / handling charges from the refund amount. These administrative/handling charges would vary as we have employed various methods of booking a sapling. The charges deducted would be intimated during the booking.
  3. Registration / purchase amount shall include all the taxes applicable.

EXCEPTIONS


The automatic refund of the registration amount shall be initiated on non-planting of the sapling/s even after the lapse of 4 months since purchase. The same shall be intimated to the client registered email address.


QUESTIONS


If you have any questions concerning our refund policy, please contact us at:


weplantree customer service email - [email protected]

                

USER/ CLIENT REGISTRATION OBLIGATIONS –


In consideration of your use of weplantree site and services, you agree that you are of legal age to form a binding contract and are not a person barred from receiving products or services under the laws of India or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the weplantree registration form; and to help weplantree to maintain and promptly update the Registration Data as and when there is change to the information to keep it true, accurate, current and complete. If it is found that the user has provided any false, incomplete information, or weplantree has reasonable grounds to suspect that the information provided is false, inaccurate or incomplete, we have the right to suspend or terminate your registration and refuse any and all current or future use of weplantree products & services (or any portion thereof).